ORDERING POLICY

NEXT-DAY ORDERING

All bouquets will be available for Next-Day ordering unless stated otherwise.

Cut-off timing for Next-Day Slots orders is at 1:00PM the day before.

 

  • TheDancingFlowers reserves full rights to accept or decline any purchase made by any one individual or corporation. 

 

  • TheDancingFlowers is in no way obliged to send photos of the finished bouquet to clients, especially during peak periods as we take time to ensure that your bouquets are in good condition before delivery. However, we will try our best to do so if requested. 

 

  • TheDancingFlowers reserves full rights to amend it’s policy without any prior notice.

ORDER AND DELIVERY

SELF-COLLECTION

Clients may opt to collect their bouquets at no extra charge. Collections can be made at our office at:

  1. 31 Woodlands Close, Woodlands Horizon #04-17 (Singapore 737855)

Prior notification of at least 1 day in advance is required if clients wish to change delivery to self-collection and vice versa.

 

DELIVERY TIME SLOTS

Clients who opt for delivery service can choose from the following 3 time slots. Kindly ensure recipient or on behalf of recipient is present at delivery address during stipulated date and time.

 

-For delivery 10am-1pm

-For delivery 1-5pm

-For delivery 5-8pm

 

TheDancingFlowers provides island-wide delivery, except to the following locations:

  • Jurong Island

  • Army Camps

  • Alps Avenue/ Airline Road

 

TheDancingFlowers will do its best to meet our clients’ delivery requests, but reserves the right to cancel an order in the event of invalid delivery location.

 

UNSUCCESSFUL DELIVERY

       TheDancingFlowers will not accept responsibility for late/failed delivery if:

  1. Incorrect address given

  2. Intended recipient not present

  3. No valid means of contact

  4. Delivery vehicle is subject to delays from building management/security

 

RE-DELIVERY

  1. In the event of an unsuccessful delivery due to the above reasons, clients can request for a re-delivery but it will be subjected to a standard $15 re-delivery charge.

  2. Clients need to contact TheDancingFlowers office to request for the re-delivery and timing is subjected to our scheduling. 

 

CHANGE IN DELIVERY DETAILS

  • Clients who wish to amend delivery details will need to WhatsApp TheDancingFlowers and our delivery team will look in to your request.

  • Clients should notify TheDancingFlowers of the changes 24 hours before the actual delivery timing, else it will be subjected to the re-delivery fee of $15.

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© 2019 by The Dancing Flowers