Frequently asked questions
Delivery time slots and delivery fee?
Delivery fees are chargeable at a flat rate of $12 per location.
Do let us know the preferred time slot when you check out.
Clients who opt for delivery service can choose from the following 2 time slots. Kindly ensure recipient or on behalf of recipient is present at delivery address during stipulated date and time.
Do you deliver to the whole of singapore?
No, We do not deliver to the following location:
- Jurong Island
- Army Camps
- Alps Avenue / Airline Road
Do you personalised bouquets?
How many days in advance do i need to place my order?
Can i cancel or make changes to my orders?
What are the available payment method?
Can I opt for self collection?
Yes, self collection can be done at our studio.
31 Woodlands Close
04-17 Woodlands Horizon
Are prices inclusive of GST?
What if my delivery was unsuccessful?
Terms & Conditions
1. TheDancingFlowers will do its best to meet our clients’ delivery requests, but reserves the right to cancel an order in the event of invalid delivery location.
2. TheDancingFlowers reserves full rights to accept or decline any purchase made by any one individual or corporation.
3. TheDancingFlowers is in no way obliged to send photos of the finished bouquet to clients, especially during peak periods as we take time to ensure that your bouquets are in good condition before delivery. However, we will try our best to do so if requested.
TheDancingFlowers reserves full rights to amend it’s policy without any prior notice.
RETURN AND REFUND POLICY:
1. Our flowers varies daily due to seasons and inspiration, and so will your bouquet. What you receive will be different from the pictures on our catalogues, as every flower, even in the same tone or colours, have their unique shades and tones. All pictures in our catalogues are only for colour references and style.
2. Should any of the flowers or colours mentioned be unavailable due to seasonal differences, shipment delays, or any other obstacles, we reserve the right to substitute with a suitable item at our discretion without any prior notice or obligations to you.
3. As our blooms are made-to-order, we will not offer any refund if you change your mind.